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IT Service and Product Manager - Wrocław (#1.548.869.767) 

Oferta pracy w Wrocław (Dolnośląskie), Polska

Project Description You’ll be working in the Service Management team in Wroclaw liaising with the rest of the team in London and the wider Service Management community globally. We provide a challenging, diverse environment which recognizes the company core behaviours of integrity, collaboration and challenge. We provide the service management structure and operations for customer services across business-aligned applications, end-users and infrastructure support. We focus on the classic four dimensions of service management: Features, Performance, Cost and naturally Customer. Responsibilities •Interact and respond with our customers on financials, TOC structure, performance and deal with escalations •Operate our financial recovery model •Continue to build and improve service performance reporting •Continue our Service Management Framework improvement plan •Support the Service Delivery Managers across multiple domains Skills Must •Candidates should be comfortable in front of customers, complex spreadsheets and technical leads. There is a high degree of communication in this role both verbal and written. •Language: English: excellent written and oral •Excel: advanced - large data sets, VLOOKUP, OFFSET •Outlook: intermediate - including scheduling global meetings and shared mailboxes •Powerpoint: able to prepare credible and clear messages in a set format •ITIL Foundation v3 or newer Nice to have •Tableau development •Database structures •Service Management experience •Organisation transformation projects - specific involvement or leading Languages English: Upper-intermediate

Przedsiębiorstwo

Nazwa przedsiębiorstwa
Luxoft

Szczegóły dotyczące oferty pracy

Miejsce
Miasto
Wrocław
Kod pocztowy
PL-50-001
Dystrykt
Wrocław
Państwo
Dolnośląskie
Kraj
Polska



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  • Statystyka tej oferty pracy

    Gigajob-ID
    1.548.869.767
    Zamieszczone
    dziś (przed 18 Godziny)
    Krótki link
    https://pl.gigajob.com/1548869767.html
    Pokazano w wynikach wyszukiwania
    To ogłoszenie zostało wyświetlone 5 razy w wynikach wyszukiwania Gigajob
    Obejrzana strona
    To ogłoszenie zostało przeczytane 3 razy przez uźytkowników Gigajob