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Service Desk Agent with Italian and English (#792.838.505) 

Oferta pracy w Katowice (Śląskie), Polska

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Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.

For our Central Service Desk Team we are seeking the following: Service Desk Agent with Italian and English

LOCATION: Katowice

YOUR TASKS:
– Providing remote L1 Global Support to end-users working on shifts
– Analysing problems related to software and hardware, providing correct resolution
– Troubleshooting and relating resolution procedures to non-technical end-users
– Opening, closing and monitoring of the incidents in the ticketing system through the complete incident lifecycle
– Monitoring the correct timelines (SLA)
– Contacting the end-user via phone, e-mail & chat
– Providing input toward Knowledge Base maintenance

OUR REQUIREMENTS:
– Excellent Italian (C1/C2), certification preferred
– Very good English skills
– Previous experience with Level 1 and Level 2 Service Desk
– Strong organizational skills with ability to prioritize effectively
– Interest in fixing technical problems
– Excellent communication skills with the ability to interact professionally with a diverse group of clients
– Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset
– Strong organisational skills
– Readiness to work on 8 hour shifts

WOULD BE AN ASSET:
– Help/Service Desk background
– Experience in working in SLA driven environment
– Fluency in any of following languages: German, Spanish, French,Portuguese

YOUR BENEFITS:
– Stable, independent work in an international, flexible and open company
– Interesting international projects and possibility of being part ofa worldwide Service Desk Team
– Welcoming and friendly work environment within young, multicultural team
– Direct communication and flat structure
– Great opportunities for both professional and personal development
– Buddy programme
– Space for your own ideas
– Language training
– A package of co-funded benefits: Multisport Card, private health care, life insurance, city center location Would you like to join our team? Please send your CV in English.

Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.”

Przedsiębiorstwo

Nazwa przedsiębiorstwa
Hemmersbach Central Support Sp. z o.o, Sp. K.
Opis przedsiębiorstwa
Who we are We are a global IT service provider. With over 2,800 permanent employees in 35 subsidiaries, we offer our services worldwide in more than 190 countries.
Liczba zatrudnionych
więcej niź 1000
informacje dodatkowe
Please add a statement: “I hereby agree for my personal data included in my application to be processed for the purposes of the recruitment process by Hemmersbach Central Support Sp. z o. o. Sp. K. under the Personal Data Protection Act as of 29 August 1997, Dz. U. no 133, .883, consolidated text: Journal of Laws 2016, item 922 as amended. I hereby agree for my personal data in the range described above to be placed in the data base of Hemmersbach Central Support Sp. z o. o. Sp. K and be processed for the purposes of future recruitment processes.”

Szczegóły dotyczące oferty pracy

Status zatrudnienia
Pełny etat
Model wynagrodzenia
Wynagrodzenie stałe
Miejsce
Miasto
Katowice
Kod pocztowy
PL-40-001
Dystrykt
Katowice
Państwo
Śląskie
Kraj
Polska
Zamieszczone
2017-12-11




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  • Statystyka tej oferty pracy

    Gigajob-ID
    792.838.505
    Zamieszczone
    Przed 69 dniami
    Krótki link
    https://pl.gigajob.com/792838505.html
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